Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How can I place an order?

Placing an order on Lorase is simple. Browse our collection, select the item you want, and click "Add to Cart." Once you're ready, proceed to checkout, fill in your details, and complete your purchase.

2. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay

All transactions are processed securely.

3. How much is shipping, and how long does it take?

We offer free shipping across the UK. Orders are typically processed within 1-3 business days and delivered within 3-7 business days, depending on your location. You will receive a tracking link once your order is shipped.

4. How can I track my order?

You can track your order using our Track Your Order page. Simply enter your order number and email address to see the status of your shipment.

5. Can I return a product?

Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. For more details, please visit our Return Policy page.

6. Is my payment information secure?

Yes, all payments are processed through secure 128-bit SSL encryption. We do not store your credit card details; they are sent directly to the payment processor.

7. Do you ship internationally?

Currently, we only ship within the UK, but we plan to expand internationally in the future. Stay tuned!

8. How can I contact customer service?

If you have any questions or need assistance, you can contact us via:

Our customer service hours:

  • Monday to Friday: 08:00 - 18:00 GMT
  • Saturday and Sunday: 10:00 - 17:00 GMT

We aim to respond to all inquiries within 24 hours.

Additional Information

If you have any other questions, feel free to reach out. We’re here to help!