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Contact Information

Business Name: Lorase

    Customer Service Hours:

    • Monday to Friday: 8:00 AM – 6:00 PM AEST (UTC+10)  
    • Saturday and Sunday: 10:00 AM – 5:00 PM AEST

    We respond to your inquiries within 24 hours.

    Purpose of Contact

    Our customer service team is here to assist you with the following:

    • Questions about orders (tracking, status, modifications)
    • Detailed product information and personalized recommendations
    • Handling and resolving complaints and feedback
    • Support with returns and exchanges

    Preferred Contact Methods

    • Phone Support: Call us at +61 29 1917438 for quick assistance.
    • Email Support: For questions about orders or feedback, email us at info@lorase.com or use our contact form. We respond to inquiries within 24 hours.

    Privacy and Data Processing

    We prioritize your privacy. All personal data shared with our customer service team is handled in accordance with Australian Privacy Principles (APPs).

    Terms and Conditions

    Contacting our customer service implies acceptance of our Terms and Conditions.

    Customer Service Commitment

    We promise timely, courteous, and effective service to ensure your satisfaction.

    Limitations

    While we strive to resolve all issues internally, some matters may require referral to external partners (e.g., shipping-related issues).

    For shipping issues, we work with local Australian partners to ensure timely resolution.

    Policy Updates

    This contact policy may be revised to reflect changes in our services, with significant updates communicated via email or on our website.